Napoleon Prestige® 500 RSIB P500VRSIBPSS

At Summit Forge Supply, we offer free standard shipping on all U.S. orders, with most orders processing within 1–2 business days and delivering in approximately 3–5 business days. We ship via trusted carriers including USPS, UPS, FedEx, and LTL freight providers, and all orders include tracking and shipment insurance. If your order is delayed, damaged, lost, or missing items, please contact us within 7 days so we can promptly assist with a replacement or refund. Returns are accepted within 30 days on unused items in original packaging, with return shipping covered by Summit Forge Supply. See full policy here: Shipping Policy

Summit Forge Supply accepts returns on eligible U.S. orders within 14 days of delivery, provided items are unused, undamaged, and in their original packaging with proof of purchase. Returns must be initiated within 7 days of receipt, and approved returns include prepaid return shipping; refunds are issued to the original payment method within up to 14 days after inspection, with a 25% restocking fee for change-of-mind returns. Defective, damaged, incorrect, or lost items qualify for a full refund or replacement at no cost to the customer when reported promptly. Custom or personalized items, perishable goods, gift cards, and downloadable products are non-returnable. See full policy here: Return Policy