Vestil Steel Crossover Ladder 3 Step 23-1/2 In. x 24 In. 500 Lb. Capacity Yellow COL-3-26-14

You can typically expect your product to arrive within 4-7 Business Days, depending on your location and product availability

Effective for all purchases on www.summitforgesupply.com

1. Contact Information

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  Email: support@summitforgesupply.com
  
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  Phone: 419-967-3418
  
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  Address: 6357 Wedgewood Dr.
  
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  Hours: Mon–Fri, 9AM–5PM EST
  

2. Return Eligibility

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  Returns accepted within 14 days of receiving your order.
  
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  Items must be unused, undamaged, and in original packaging with proof of purchase.
  

3. Return Process

1. 
   Contact us within 7 days of delivery to request a return (support@summitforgesupply.com or 419-967-3418).
   
2. 
   Receive a Return Authorization (RMA) and prepaid shipping label.
   
3. 
   Ship the item within 7 days using a trackable method.
   

Return shipping is free and covered by Summit Forge Supply.

4. Refunds

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  Refunds are issued after inspection of returned items.
  
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  Processed to the original payment method within 14 days of approval.
  
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  25% restocking fee applies for “change of mind” returns.
  
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  Full refunds or replacements provided for defective, damaged, or incorrect items.
  

5. Non-Returnable Items

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  Custom/personalized products
  
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  Perishable goods
  
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  Intimate/sanitary items (unless unopened)
  
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  Gift cards and downloadable software
  

6. Exchanges

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  Accepted for defective, damaged, or incorrect items.
  
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  No shipping cost for exchanges.
  

7. Order Cancellations

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  Before shipment: Full refund.
  
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  After shipment: Follow the standard return process.
  

8. Legal & Support

This policy does not affect your statutory consumer rights.

For help, visit our FAQ page or contact us directly:

📧 support@summitforgesupply.com | 📞 419-967-3418